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Introduction Of QMS

Wednesday, 01 January 2025 00:00

Introduction to VNAIC's Quality Management System (QMS)

Vietnam Aeronautical Information Centre (VNAIC) is committed to delivering consistently high-quality products and services. To achieve this, we have established and implemented a QMS that complies with ISO 9001:2015 standards. This system encompasses:

- Quality Policy: Defined by our leadership on March 10, 2020, it emphasizes providing timely, accurate, and complete aeronautical information services and adhering to ICAO standards, Vietnamese laws, and regulations.

- Quality Objectives: Focused on continuous improvement, customer satisfaction, employee training, and data quality compliance.

- Standardized Procedures: VNAIC has implemented and controls the procedures necessary to meet the requirements for the provision products and services for all functions, including receiving, collating or assembling, editing, formatting, publishing/storing, and distributing aeronautical data/information.

Certification and Scope:

- Initial Certification: Obtained in January 2016 from DAS Vietnam Co., Ltd., covering aeronautical information services and flight procedure design (ISO 9001:2008 standards).

- Expansion and Re-certification: Following the merger with ARO/AIS units at major airports in 2017, VNAIC successfully transitioned to and obtained re-certification for the broader scope of ISO 9001:2015 in February 2018. This includes:

+ Aeronautical Information Services.

+ ARO (Air Traffic Services Reporting Office).

+ Flight Procedure Design.

- Current Certification: VNAIC maintains its QMS through annual monitoring and triennial re-certification. The most recent certificate was issued on December 20, 2024, after successful assessments by the D.A.S Vietnam Certification Company LTD, an official and legal representative of SMG (Sustainable Management Group - Canada).

- Application Locations:

+ The headquarters has 5 professional divisions, including:

• AIP Division
• International NOTAM office (NOF)
• MAP and Flight Procedure Division
• Division of Technical Operation
• Aeronautical Database Center

Address: No 200/5 Nguyen Son Street, Bo De Ward, Long Bien District, Ha Noi City, Viet Nam

+ Noi Bai ARO/AIS Centre :

Address: 1st floor, International Terminal T2, Noi Bai International Airport, Hanoi City, Viet Nam.

+ Da Nang ARO/AIS Centre:

Address: 2nd floor, Domestic Terminal, Da Nang International Airport, Da Nang City, Viet Nam.

+ Cam Ranh ARO/AIS Centre:

Address: 1st floor,  Domestic Terminal, Cam Ranh International Airport, Cam Ranh City, Khanh Hoa Province, Viet Nam.

+ Tan Son Nhat ARO/AIS Centre:

Address: 2nd floor, Domestic Arrival Terminal, Tan Son Nhat International Airport, Ho Chi Minh City, Viet Nam.

Benefits of VNAIC's QMS:

- Ensures high-quality, accurate, and reliable aviation data and information throughout the data chain.

- Meets demanding requirements for data accuracy, resolution, integrity, traceability, timeliness, completeness, and format.

- Streamlines work processes and enhances operational efficiency.

- Fosters continuous improvement and customer satisfaction.

VNAIC remains committed to continuous improvement and excellence in all aspects of our operations. Our robust QMS serves as the foundation for achieving these goals and providing our customers with the highest quality aeronautical information services available.